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Refund policy

Product Warranty

Your purchases are backed with a 1 Year Limited Warranty.  KraftGeek behind the quality of our products and will provide replacement/replacement parts for all manufacture defects.  Please contact us if you would like to open a warranty claim.  Please have your original receipt or proof of purchase ready so that we can verify your order. 

Conditions and Exclusions

This warranty does not apply in the following cases:

  • Non-Quality Related Issues: Any dissatisfaction or issues that are not related to the quality of the product.
  • Items Purchased from Unauthorized Resellers.
  • Purchases Without Valid Proof of Purchase: Warranty claims must be accompanied by a valid proof of purchase.
  • Items That Have Been Refunded: Products that have been refunded are not eligible for warranty service.
  • Items That Have Expired Their Warranty Period: Products that have passed the warranty period stated at the time of purchase.
  • Misuse, Unauthorized Modifications, and Disassembly: Any defects or damages caused by improper use, unauthorized modification, disassembly, or operation contrary to the instructions or manuals.
  • Exposure to External Factors: Damage resulting from exposure to excessive heat, liquids, or other external causes.
  • Third-Party Parts Compatibility Issues: Defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts.
  • Lost or Stolen Products: The warranty does not cover lost or stolen items.
  • Free Products: Products that were provided free of charge are not covered under the warranty.

Return

KraftGeek wants you to be excited about your new purchase. However, if you need to return an item, our support team is here to help. Below are a few noteworthy points to keep in mind when returning a product:

  • If you are unsatisfied with your purchase, you may return the items in their original packaging within 30 days of receiving them for an exchange or refund.
  • For quality issues, a full refund or free replacement is available. Please send us your order number and a detailed description of the issue, then we will handle it for you.
  • For non-quality issues, the customer needs to afford the shipping cost of returns. We still recommend you to inquire about us before purchasing if you have uncertain questions.
  • All returned items must be in the original condition that you received them, unused and in their original packaging.
  • If the returned parcel has been torn, a restocking fee maybe applied depending on the item's condition.
  • Only items that have been purchased directly from kraftgeek.com can be returned to the KraftGeek online store. Products purchased through other platforms or retailers must be returned in accordance with their respective returns and refund policies.
  • To start a return, please contact us and we will send you a return shipping label. Items sent back to us without requesting a return will not be accepted.
Non-Returnable Items
  • We cannot accept returns/exchanges on sales items or items purchased through rebate programs or special offers.
  • Free Products.
  • Gift cards.

Refund

Please allow us 1-3 work days to process the refund after receiving your returns back into our inventory. After this time, your refund will be processed and credited back to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we have received your item, please contact us at hello@kraftgeek.com