FAQ
Delivery
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Our warehouse currently ships Monday - Friday, excluding holidays. All
orders received by 12pm est, will ship same day. All orders received
after 12pm est will ship next business day. Ground shipping is 3-7
business days, based on location.
This service is available on all orders placed before 12pm est. Monday
to Thursday for delivery in the next two working days. All orders placed
after 12pm est. will be processed the next working day. This excludes
public and bank holidays. Please note there is an additional fee for
this service.
Overnight shipping orders must be received by 12pm est in order to ship
same day. Please note there is an additional fee for this service.
Return
If for any reason you are unsatisfied with your purchase, you can
contact us within 30 days of receipt and return the product for a
refund.
Upon receipt of your return to our warehouses, we will check the
condition of the product and confirm the possibility of accepting the
return.
Once the return is accepted, you will be refunded the value of the
goods you purchased on the same credit card (payment method) used. The
refund will be performed within 15 business days.
Shipping costs for standard ground shipments are eligible for a full refund.Videndum.offers return shipping labels so that you can return your products at no cost to you.
Upon receipt of your return to our warehouses, we will check the
condition of the product to ensure it is received unused with original
packaging, manuals, cables and labels.
Products must be received in unused conditions to be eligible for a refund.
Once the return is accepted, you will be refunded the value of the goods you purchased on the original form of payment.
Returns can only be received from the country where the order was placed.